Sorry for the lengh of this post or any mistakes. English is not my first language.
This problem drives me crazy. I had
replaced in Germany in proper Renault dealer due to smoke coming out of exhaust pipe(cost me a fortune) . I think the
worked but had some sort of lag. I have been told it was full of
and needed to be replaced. Since I am not very into cars I said ok not asking any technical questions.
Unfortunately the work was done not right. When I came back to UK I found quite serious
return pipe. Pipe which is connected directly to
and had to be somehow disconnected in order to replace the
. I have discovered the leek after 2 days the repair was done. Back in Germany I was told that their work is covered by international warranty and I don't need to worry about any problems in the future. If something will go wrong I have to go to UK Renault to fix it. Not really correct. What happened to me is opposite. UK customer service and Renault dealer said to me clearly that I have to pay for repair form my pocket and ask Germans myself for money back.
Ok not having any other choice I have connected Germans in order to arrange the refund and send them replaced parts.
My question is now, is it my job to speak to Renault Germany and arrange repairs in Renault UK or this company is big enough to handle such things internally.
told me they don't have any German speaking consultants and there is no way to arrange anything through France or they headquarters. I was told Renault Germany is separate company and has very little to do with Renault UK. Is that really true? In this case where is the point to issue international warranty? I am really worried now because I still did not get money back from Germans and just discovered the same smoke coming out. When I was in workshop Renault UK 10 days ago I told them make sure you will fix everything and I don't need to speak to Renault Germany again. My patience now is finished.
leek it seems now that something what caused
to brake down is still affecting new one and most probably will finish it off like previous one. This is very difficult case because obviously I did not wanted to change
which who knows could be fixed by changing for example
valve. As I said I am not car mechanic but I can clearly see that everyone here in UK said to me to pay for repair yourself or if I can arrange sth with Germans. Very unfair and something you wouldn't expect form biggest dealer in UK(London). Please if someone could help me in this matter or point right place to go and what to do. What are my chances to claim anything back fix the problem in UK European Consumer Center (closed today) has anyone of you ever contacted them?