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post #1 of 2 (permalink) Old 3rd May 2010 Thread Starter
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international warranty parts and labour

Hi everyone,
Sorry for the lengh of this post or any mistakes. English is not my first language.

This problem drives me crazy. I had turbo replaced in Germany in proper Renault dealer due to smoke coming out of exhaust pipe(cost me a fortune) . I think the turbo worked but had some sort of lag. I have been told it was full of oil and needed to be replaced. Since I am not very into cars I said ok not asking any technical questions.

Unfortunately the work was done not right. When I came back to UK I found quite serious oil leak from oil return pipe. Pipe which is connected directly to turbo and had to be somehow disconnected in order to replace the turbo . I have discovered the leek after 2 days the repair was done. Back in Germany I was told that their work is covered by international warranty and I don't need to worry about any problems in the future. If something will go wrong I have to go to UK Renault to fix it. Not really correct. What happened to me is opposite. UK customer service and Renault dealer said to me clearly that I have to pay for repair form my pocket and ask Germans myself for money back.

Ok not having any other choice I have connected Germans in order to arrange the refund and send them replaced parts.

My question is now, is it my job to speak to Renault Germany and arrange repairs in Renault UK or this company is big enough to handle such things internally. RCS told me they don't have any German speaking consultants and there is no way to arrange anything through France or they headquarters. I was told Renault Germany is separate company and has very little to do with Renault UK. Is that really true? In this case where is the point to issue international warranty? I am really worried now because I still did not get money back from Germans and just discovered the same smoke coming out. When I was in workshop Renault UK 10 days ago I told them make sure you will fix everything and I don't need to speak to Renault Germany again. My patience now is finished.
Apart form oil leek it seems now that something what caused turbo to brake down is still affecting new one and most probably will finish it off like previous one. This is very difficult case because obviously I did not wanted to change turbo which who knows could be fixed by changing for example egr valve. As I said I am not car mechanic but I can clearly see that everyone here in UK said to me to pay for repair yourself or if I can arrange sth with Germans. Very unfair and something you wouldn't expect form biggest dealer in UK(London). Please if someone could help me in this matter or point right place to go and what to do. What are my chances to claim anything back fix the problem in UK European Consumer Center (closed today) has anyone of you ever contacted them?
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international warranty parts and labour Cars & motoring madnoel10 1 890 3rd May 2010 01:23 PM
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post #2 of 2 (permalink) Old 3rd May 2010
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Re: international warranty parts and labour

Hi Czosnek24 - welcome to the forum.

I assume your car is no longer under the Renault manufacturers warranty due to its age.

If this is the case then any work done afterwards is only gauranteed by whoever does the repairs. In other words any such warranty is by the garage in Germany who carried out the work. Although they may be Renault dealers I think you'll find they are an independent company operating as a franchise under the Renault name therefore Renault UK have no responsibility to provide you with a remedy or recompense in this situation.
Have you contacted the garage in Germany and asked for their advice in this matter?
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international , labour , parts , warranty

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