Join Date: Aug 2005
Nominated 2 Times in 3 Posts
TOTW/F/M Award(s): 3
Thanked 68 Times in 26 Posts
Go softly is the best approach I feel, Be accurate in all your details keep a note of all contacts when and who with what was discussed etc all dates and telephone Calls.
Be consistant with your answers do not apportion blame, It is a slow process but it does work believe me , you get nowhere shouting the odds it just gets peoples backs up.
You want your problems solved not score points of one another.
Last edited by ottoman; 27th July 2007 at 03:26 PM.