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post #10 of (permalink) Old 27th July 2007
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Go softly is the best approach I feel, Be accurate in all your details keep a note of all contacts when and who with what was discussed etc all dates and telephone Calls.

Be consistant with your answers do not apportion blame, It is a slow process but it does work believe me , you get nowhere shouting the odds it just gets peoples backs up.

You want your problems solved not score points of one another.

Last edited by ottoman; 27th July 2007 at 03:26 PM.
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