Renault Forums :: Independent Renault forum - View Single Post - Would you buy a Renault, after reading this???.. (The moaners thread)..

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post #25 of (permalink) Old 25th January 2006
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In my opinion (having worked in the motortrade years) it seems to me that it is customers perceptions/expectations of a product that governs whether or not it is classed as a good or bad product. For example, take Skoda; Skoda regularly blitz Volkswagen in the JD Power survey and just about every satisfaction survey you read, why? They are the same product, sharing the same components and in some models built in the same factories! It is the customers expectation that their cut-priced Skoda will be substandard, but when they find out it is just as good/bad as every other car on the planet they are pleasantly surprised and rate it highly. The reverse is true for Volkswagen. No one makes the perfect car, regardless of how much it costs or what badge is on the bonnet. The difference is peoples attitudes when things go wrong. That can be the attitude of the owner or the dealer, but in the end that is what matters. Right now John, it is fair to say, is totally p***ed off with the whole situation; but that means he will now look for other things to get wound up about. If a dealer fails to get things spot on first time, the customer will spend time looking for other things to complain about and suddenly it becomes a bit of a blood sport; finding more and more things to complain about until you reach the point where you can smell compensation and then you keep going until finally you acheive it.....a 10 voucher off servicing and repairs and your life seems to suddenly make sense. The sooner we all realise that cars are mass produced machines that fault every now and then the happier we will all be. Decide what you want out of a car before you make your next purchase. If you want something utterly reliable, with a fabulous warranty and dealers that are so quiet they can treat you like a king, buy a Kia. If you want something overpriced and built like a tank, buy a Volkswagen, if you want the same thing for three grand less buy a Skoda, If you want cutting edge design and a car with character, personality and an equipment list as long as your arm, buy a Renault! But expect that whatever you buy will breakdwon at some point. Some peice of trim will rattle itself loose one day and there is nothing anyone in the world can do about it. It is a fact. And John, please please buy a book on grammar.
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