Join Date: Apr 2011
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Renault Pre-Owned Promise Privilege Card
I have had a number of Renault Scenics over the last 18 or so yrs - mainly as the kids have been growing up.
6 years ago I replaced my scenic for another, more modern and was given the Renault Pre-Owned Promise Privilege Card with the 'package'.
This has encouraged the use of Renault Dealerships for MOT and Servicing / Summer Winter Checks. With the MOT it provides a free MOT check.
No problems until the latest annual MOT where the Service desk (at the same dealership for the past 5 years), stated the Card was not valid as I was not the first from new owner.
Querying the last 5 years where this has not been a problem and bringing attention to the stated Card Promise - 'transferable if you sell your vehicle' didn;t prove fruitful.
Wondered who else might have experienced this ? / Anyone with knowledge of this card and my entitlement? / Any thoughts ?
Would appreciate any feedback as I can't help thinking this may be an attempt to withdraw a previous offer.