MadNoel10, agree in principle that this matter has dragged on too long, but a few comments to consider, regarding WHY it has done so:
As might like to consider:
- folks who experienced this issue rather not experience the issue in the first place.
- people who experienced this are normal working class folk, who are already balancing full/part-time jobs, personal / family commitments and do not have the time, money, or energy to spend time chasing this course (albeit a worthy cause!)
- people who did look into this, did so in the correct manner, they contacted the authorities (SMMT, Trading Standards, CAB, Insurance, Renault UK / France) -- ultimately directing us to VOSA - who are the UK's Government agency on Road Safety and can enforce a manufacture to undertake a full recall. Unfortunately, this "organisation" was is a feeble mouth-piece and simply became the PR engine for Renault. Renault said "no issue", VOSA said "okay fine, but can you just let your vehicle owners know this in writing, just to keep them at bay" (my words, not theirs!) VOSA should be the impartial organisation that does the level of analysis you are highlighting. Guess what they didn't!
- even if people managed to do everything possible, because we are not accredited representatives by name, our thoughts / analysis is not worth the paper it's written on - they are just flagged as "opinions", and unless we have absolute PROOF, there is nothing no one can do to legally ensure Renault (& VOSA) are held accountable (see next point).
- All incidents, where possible, were directed to VOSA and Renault. Both have the duty of care to look into each case filed, to correspondence to a "known issue". Some cases weren't even looked at, or discounted with the approach "case closed and go away"
- people are following the legal route - but this is a painstakingly slow process
In short, you are reaching a raw nerve implying we are running around and being very vocal and nothing is coming out of our discussions. Everything we have done has been worthwhile, keeping the matter open and discussed in the public domain proves to Renault that this issue won't go away! We are also after that impartiality that we are ultimately all seeking to prove whether it is "maintenance" or "design" related. All the experts imply it is design, but we do not have the evidence to back up this claim.
What can you do if the organisation that is responsible in proving one or another is incompetent.
Yes we are after financial reconciliation for the issue (people have lost out financially - excess / lost of earnings in some cases!) - but actually, more importantly, we want the relevant folks to come clean, admit their misgivings and resolve this amicably and financially! After all, it is money that makes the political decision - money and power. VOSA are misusing their powers (or in some cases, not actually using the powers that they actually have!), and Renault are just considering the bottom line. Do you know how much a recall normally costs manufactures (look at Ford / GM in the US) - millions of $$$, and bad press! Renault tried in the beginning to hide away thinking it was just 1 or 2 cases (and they could brush this under the carpet). When they realised we weren't going away (I don't climb down easily!), they started to panic. What does one do when one panics, they make judgement errors. What did Renault and VOSA do for almost 15-16months - back a catalogue of errors and misjudgements.
Sorry I am waffling, but it is important to emphasise that we are trying to be as simple as possible in our approaches going forward. There are two legal cases being heard in the courts (Scotland and UK), and people are after that full and open investigation from VOSA and within Renault!