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post #17 of (permalink) Old 15th December 2007
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Originally Posted by kererra View Post
There are probably a number of factors whether Renault make a contribution or not.

Age of the vehicle=3 years 6 months

Mileage = 34,000 miles

Service History = Full renault service

Previous attemp at DIY repair or a none Renault franchise N/A

No assistance from renault
Have you considred reporting the matter to V.O.S.A if it is an electrical fault that can lead to possible fire/toxic melting plastic fumes entering the cabin.

From your previous posts I see you had an ongoing problem with your Aircon and other electrical issues.

I have known Renault to change their mind as to contributions .

It is difficult to say why they contribute to one owners repair and not anothers there does not seem a set pattern for refusal/granting of contribitions to repair costs.

I have had considerable dealings with Renault over the last few years and I personally can't fault their service others I know of have had great difficulty dealing with them even within the warranty period.

This is not unique to Renault I'm afraid but I do feel their customer service is improving tho I know this is no consolation to you with your recent experiance with them .
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