Join Date: Jan 2016
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Thanked 3 Times in 2 Posts
New peed off with renault and dealer Kadjar owner
I took delivery of a new Kadjar in December.
Since owning the car i have had to sort out a false alarm issue myself by making some adjustments to the interior sensors. And now ALL the extra large wheel arch mouldings that came with the adventure pack(£798) are coming away from the car. 3 peices had already fallen off!
3 weeks ago i took it back to the dealer where i bought it and asked they take a look. They agreed they were de-bonding. So it was booked in for the bodyshop to take a look. I asked if the pieces that were left can be removed completely and replaced with the mouldings that are on all standard Kadjars. when i collected the car they told me the body shop were concerned about paint damage if they removed the other bits, but will try when i take it back because they would have to order the parts but, because it's a new model they will have to come from france and will take 7-10 days, i will get a call me when they are in. Anyway, after waiting a week i decided to go and speak to someone in the bodyshop, where they told me they haven't ordered any parts they were waiting for the service manager to give the ok and taking off the mouldings would be a simple job! So who is lying? anyway the bodyshop manager called the service dept. to find out what is happeniing..upshot is...i have to call
renault customer services
. that was a week ago and i'm still waiting for this to be resolved. oh and i had to provide photos as the dealer didn't take any.
What a shabby way to be treated...What can i do now, finance company? legal route?
Currently in Steve with the Kadjar's garage:
Kadjar 1.5 diesel s Nav