Platinum Member located in the UK
Join Date: Nov 2012
Nominated 9 Times in 16 Posts
TOTW/F/M Award(s): 32
Thanked 1,445 Times in 1,200 Posts
Re: Need advice on repair
How long between you collecting the car and noticing the damage? If you go through the insurance you have excess & NCD to consider. Possible another vehicle could have caused the damage whilst vehicle was parked at the garage rather than being manoeuvred at the garage so it could have happened without their knowledge.
I think they are being reasonable in meeting you half-way although in principle they are responsible for your vehicle the whole time it is in their care but its another thing proving the damage wasn't there before you presented the car to them.
Don't take without giving in return
Currently in Renoir White's garage:
Renault Trafic 1.7 Petrol Vauxhall Astra 1.4i & in bits Triumph Bonneville T140E & H-D XLH1200