Track rod end came off whilst driving - Renault Forums :: Independent Renault forum

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post #1 of 17 (permalink) Old 5th February 2012 Thread Starter
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Angry Track rod end came off whilst driving

my friend recently had a track rod end fitted from a reputable Tyre company who do tracking to.

the mechanic who did id was a young lad who was nvq 3 qualified.
she paid 50 pounds (inc track rod end change)

she left and was glad she had it fixed.

now for the good part.... we were driving on the M1 and she took the junction to drop me off, as she was driving the car just went berserk, it spun and she managed to control steering as best as she could. we got out of the car only to find the driver side wheel not connected , she looked behind and the track rod end had unbolted off .

she rang the company and told the manager of the site she went to and showed him the pictures and the track rod end. the nvq 3 guy had left but whilst he had done the job on her car he had tightened the bolt with an air gun but had cross threaded the bolt and track rod end , but didn't think of telling her that this happened and put wheel and let her leave.

the manager was very angry at this and agreed to replace it with a new track rod end and was apologetic.

well now since this all happened she has had the dashboard lighting up so much where now she wont drive the car.ABS, CHECK BRAKE SYSTEM ,STOP LIGHT, CHECK GEARBOX ALL THESE ERRORS HAVE NOW CAME UP. she has had the car for 3yrs and no problems .

the car is an automatic triptronic megane mk2
it will now not go into R so she cannot reverse, abs light and brake error comes on.

she has spoke and this time blew a casket as her car is her livelihood. she is now told to bring it in tom to have a look at .

can anyone plse advise what these errors are , and any advice on this matter greatly appreciated.

she is also going to now officially make a complaint to the offices of fair trading as she has known the site manager and trusted him but now with all this faults she is not happy.
we were told that could we are lucky as if this had happened on the M1 then it could have been very fatal, she had her 8month old baby and 7yr in car .

thank you
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post #2 of 17 (permalink) Old 6th February 2012
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Re: Track rod end came off whilst driving

So much for NVQ 3 qualified eh!! Plus the use of an air-gun doesn't help either.

There is a possibilty the ABS sensor or reluctor ring or wiring harness was damaged in the incident thus causing the electronic problems.

Concerning trading Standards I suspect they will advise to allow the company an opportunity to repair the vehicle before advising further action.
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post #3 of 17 (permalink) Old 6th February 2012 Thread Starter
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Smile Re: Track rod end came off whilst driving

thank you for reply ,

I had a chat with consumers and they said she is covered under public providing goods and services.

My friend then spoke to the head office manager only to be spoken to in a very rude manner . i took the phone and said don't think because she is polite that she is going to be paying for poor workmanship by you not very qualified (nvq) trainee and that we will be taking this further , and advised him what she is covered under and put the phone down

he then called back , apologized and said that he would take the car and inspect and rectify, i said that by all means inspect but before any work is carried out i am going to get an independent mechanics opinion with cost and damage as dealers said that you are very lucky the car did not flip over and the damage can be the cause of that because of the car going out of control and if anything has hit it from underneath then it has been caused because of the track rod end. he wasn't to happy but they have took car. the mechanic who came to collect the car was really helpful and said that you did right as my friend shouldn't have been spoken to like that from a manager esp when it was their poor workmanship.

see what they say and if they dispute it i will be taking her to the dealers and billing them
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post #4 of 17 (permalink) Old 6th February 2012
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Re: Track rod end came off whilst driving

sorry to say in the building trade if any one comes along with an nvq we just laugh they are not worth the paper they are written on
they then have to start as an improver ie starting from the bottom
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post #5 of 17 (permalink) Old 6th February 2012
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Re: Track rod end came off whilst driving

hehehe... my 1980's grade 1 CSE in Principles of Motor Vehicle Engineering qualification means i'm more trained and qualified than a NVQ'er.

Check with your Insurance Company regarding the repair work, you should have full legal cover, and the insurer may decide to have your car sent to a Main Renault Dealership or Approved Repair Center to inspect the car and have repairs carried out there at the garages expense.

You dont want another NVQ'r touching it again.

NVQ='Now Very Quailified to make the tea and mop the floor'
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