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Hi Twingojsh - all letters of complaint should be firm but polite (no rude words or personal criticism) and contain the relevant points of complaint and stick to the point - no waffle. Clearly state what the mechanical problem is and also that your dealer has failed to remedy it.
Remember to include details of times and dates as to when you purchased the vehicle and the number of times and dates you have had taken the vehicle back. Quote your registration number and VIN number as reference.It also helps if you mention that this has caused inconvenience and also mention if you have incurred any additional expenses as a result. It does no harm to mention you are disappointed to say the least as to the quality of service and if the matter is not resolved to your satisfaction you would be reluctant to purchase another vehicle from them and would have great difficulty in recommending them to friends or family. Include all your contact details and specify you expect a written reply within 7 working days.
Last but not least at the top of the letter in large print insert the word "COMPLAINT" - so there is no mistaking what the letter concerns.
Post via recorded delivery - and request proof of receipt.
That way they can***8217;t deny they ever received it.
Oh don't forget to keep copies. Generally I find that written correspondence tends to get more notice.
Good Luck and keep us updated
See link below to Newcastle's Council website where it gives advice on writing letters of complaint
Currently in madnoel10's garage:
Honda Civic 1.4l
Last edited by madnoel10; 22nd March 2008 at 03:08 PM.