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post #15 of (permalink) Old 24th March 2008
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if the senior tech has heard the noise as you said then the dealership should be doing something about it. from experience if we admit a fault as in noise etc on a customer car we 99% of the time keep the car til we can fault it and try several things. one example of this was a wind noise on a 197, very slight noise but because the rte admitted hearing the fault we was stuck with the car for 5 weeks until the noise was cured. i would also put thta in your letter of complaint ckearly stating the senior tecg had heard the fault and dealer has not done anything about it. customer satisfaction is one of the main company targets at present so this should help
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