Join Date: Jul 2005
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If I had not had a fantastic local mechanic, that has been able to do jobs on my Renault, for £150 as against the Renault Dealership price of £1,500 for the same job, my Renault would be long down the road. I don't know how anyone can justify such differences in a repair.
I know it must have a little to do with the fact, that when you go into the dealership; you have to explain why you have brought your car in. You are then passed to someone else who takes your keys from you and puts them into a special place. He then tells you that Judy (the specialist on diagnostic problems) is working out the price for you.
This can take a huge chunk of time. you then have no choice but to accept the price this is going to cost you.
Then there is the waiting of the mechanic sticking the car on their lap top to see if he can work out what may need doing. (he has no contact with you, so he is completely in the dark, other than a few scribbles on a pice of paper handed to him 2nd or 3rd hand, by someone who has never seen under the hood of a car, let alone worked on an engine) He then has to work out what is wrong, often on a cold engine. By then it's his lunch break. Ahhhhhhhh!
I realy do feel your exasperation and despair with Renault.
It is amazing that half the car companies can remain in business, with such lousy records in customer care. If I dared to treat my customers in such a manner, I would have been out of business years ago.
I understand Dealership rage. It gets to the most mild mannered of us.