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post #3 of (permalink) Old 12th April 2006
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It often depends on how hard you stamp your feet. If you're booking your car in for a service and they don't have a courtesy car available at short notice, then that's fair enough. If they've made a dog's dinner of the repair and your car has to go back in, then they are at fault and they should find you a set of wheels from somewhere, even if it's off the used car sales forecourt.

I had this once with a MkII Astra, hideously bodged by a Vauxhall dealer who had been paid the going insurance rate to do a proper repair. When I had to give the car back because they'd put one of the headlights in crooked (I kid you not, it was dipped down by about 20 degrees) they told me I couldn't have a loan car. A short discussion later, and I had the workshop manager's car for the day while they put mine right
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