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post #13 of (permalink) Old 15th April 2006
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Originally Posted by LadyHeather
Not sure if this is correct way to use site but here goes:-
I bought (6th) renault a laguna 2.0 5 door in dec 2005 already had very good hands free kit(350) installed in old car and as part of purchase deal wanted it transfered to new car. Assured by dealer 100% no need to transfer came with bluetooth, what a load of rubbish!!!!!
Changed phone/supplier so that had best reception etc
still load of rubbish went back to dealer, as I had found out can purchase cradle and lead to connect to aerial, asked if they would supply free or would they go half way to cost and was told NOT OUR PROBLEM deal completed, when I pointed out what was said at day of purchase, not interested.
Emailed Renault UK and though they said could see my point of view they can't make dealer toe the line.
So very disappointed with attitude of both Dealer Holdcroft Hanley and Renault UK.
When I think of the thousands of pounds I have spent on Renaults over the las few years, I think this might be my last
Did the car come with Bluetooth connectivity or connectivity and phone? If it comes with both, they should make it work for you. If it didn't, you may be resposible for your own set's installation. There should be instructions in your manual on how to establish communications between car and set.

Two more things, Milady, in case I am confused:
[1] Do you have anything in writing about any phone transfer you stipulated and they agreed to do for you?
[2] Do you currently have a working phone supplied with the car by them?

What the hey! I'll throw in a third:

Whaddya mean 'might' be your last... only one way to combat institutionalised bad service and that is an intransigent resolve to look elsewhere for your next purchase.... and make sure they know it. You will probably receive a call from Renault's surveyors soon asking you how your complaint was handled, by whom and how satisfied with the outcome. Keep some notes to communicate to the enquirer and tell them you want your name left on the survey sheet. If you haven't yet complained to Renault UK Customer Services in London, you should do so. It became apparent to me that the first contact one makes [to complain] is met by juniors who are directed to deny liability. Go further up the ladder and you may receive better consideration from more reasonable employees.

Good luck, Milady and please persevere. If commonsense suggests they are treating you unfairly and that they are liable, then they probably are. By the way, a verbal contract is also binding but unfortunately more difficult to prove.

p.s. Was that a new car you purchased or used?
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