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post #3 of (permalink) Old 4th July 2008
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04 leaking sunroof-complaining to renault uk

I have an 04 clio dynamique 1.2 which i purchased as a private sale last june. The owner had had it from new. A few weeks before we purchased it the owner took it back to the dealer due to a problem with the sunroof. He had this fixed (or so he thought) under warranty and we bought it from him 3 weeks later.
Unfortunately after we had several days of heavy rain we noticed water leak in the interior of the car. Dealer didn't want to know because they'd failed to register the paperwork for the original repair so I contacted Renault U|K.

Initially they were very helpful but told me they could only investigate if I paid the 50+ diagnostic charge so they could find out exactly what the problem was. Knowing that this was a common fault with the Clio I argued and haggled over the charge and got it down to 35.

The dealer had the car virtually all day before stating that the seal had gone on the sunroof and so it would be 293 to fix (sunroof part is only 66.99!). I went back to Renault UK arguing that this cannot be a wear and tear issue on what was a 3-yr old car but because the dealer has said that it is difficult to prove one way or another whether it is a manufacturing fault or a wear and tear issue, Renault UK cannot stand the cost. The advice was to try and get a second opinion from a second Renault dealer but to be careful of the diagnostic costs.

Having trawled the internet for more information, it has amazed me at how very common this problem and indeed the rattle on the sunroof (which apparently preceeds the sunroof leaking) actually is. with this in mind I am now sure that the fault lies with Renault and it is not a wear and tear issue but with their poor quality parts.

I am now taking it one step further and writing a letter of complaint to the managing director of Renault Uk and copying same to the Retail Motor Industry federation but my question is has anyone actually taken them on on this issue and been successful. If so, do you have any advice on how to proceed??
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