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post #11 of (permalink) Old 29th August 2008
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Originally Posted by samdoh27 View Post
Well I went in this morning all ready to let them have it and the manager had a chat with me in the office, apologised unresevedly for the issues that had been missed and their repair failing. Said his tech had held his hands up and admitted he'd messed up and was sorry.

The best bit though is that they also knocked 70 off the price of replacing the pads and discs, they're tensioning the handbrake free of charge, discounted the new wiperblades and I'm getting a free retest.

I was shocked at their helpfulness to say the least, so I'm now not that miffed anymore, at least the car should be like new when its finally back home YAY!!!

Excellent news SD , They should hang their heads in shame

Glad you got it sorted and thanks for keeping us updated
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