Join Date: Mar 2006
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How about, "I am writing to express my concern about a recent event that involved my Clio and which very nearly caused a potentially fatal motorway accident. I write in the hope that you will restore my vehicle to its original state without having to resort to a formal request for intervention by VOSA and by my insurers." Then describe what happened. It may be worthwhile waiting for your insurer's comments first but make sure they don't take ages to respond. Check if you took legal cover with your policy and the circumstances in which you can bring such cover into play.
A strong point you can make is to tell them that you are aware of other similar occurrences involving similar Clios in identical circumstances (so-much-so that Watchdog is investigating) and that you reserve the right to be joined by others in any ensueing legal action.
The ball will then be in their court and you may get their full attention.
I'm confident you and flashkate are in the right and have grounds for action.
Check that the car has never been involved in any frontal accident that necessitated work on the bonnet lock and safety catch in case they say it is not as they supplied it.
Originally Posted by Paulo
Thanks for your comments vass...
The safety catch doesn't seem to have broken... it has just jammed open with the plastic handle/lever portion holding it open. Any idea what caused it to jam? Poor design, product material, whatever?
I agree with you about previous negative comments... I think that if you follow the manufacturers bonnet closing instructions (such rocket science... do they give instructions on how to close the cabin doors as well? If they consider it so important to follow their instructions and this all being so critical, why don't they provide a sensor like for the hatch lid and passenger doors?) then you should fully expect the thing to be secure. Its such a dangerous thing to happen...it needs as I have said before a fail-safe operation. I also think warning light or sound if it is not secured properly...If it wasn't secure when I was driving it took 30 miles till it happened...the bonnet didn't look "up" or bounce or rattle.. I had also been on the motorway before this happened. Check the tension on the lock spring and consider if resonance/vibrations could have caused it to release the centre-pin because it is weak. Is its cable intact or frayed or badly led (it will have a predetermined route getting to the release lever)?
I don't know where to start with a complaint to renault... I am still trying to be thankful that me and my partner are still alive and nobody else was killed...
Currently in vass20's garage:
Citroen Relay 2.2 HDi + Citroen C4 1.6 HDi EGS