Join Date: Jul 2005
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TOTW/F/M Award(s): 8
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Eveybody makes mistakes. As I see it, it's only unacceptable if those mistakes have serious and irreversible implications. Apart from my aversion to being educated, it's the main reason why I could never have become a doctor. I know I make mistakes too.
If they've cocked something up, then they should apologise, sort it at your convenience free of charge, and supply you with a loan vehicle while yours is in for the remedial work. And in fairness, Renault have generally been pretty good (though they prefer not to admit liability, probably for legal reasons.)
As long as they do their best to rectify their mistakes, and they don't make too many of them, then I can accept that they're human and not infallible. I only really hold a grudge when they give me the car back in a dangerous condition, which as I've mentioned elsewhere has actually happened twice.
Currently in Horatio's garage:
2010 Laguna III Initiale.