Thanks for the replies.
Turned out to be a bit of a strange one this. A family friend was picking up a new Scenic from our local dealer (Toomeys Renault). He asked the service guys and they looked up the reg number and said there was no records coming up at all. They asked it was a local car (its not it originally came from Cheshire and then it was in Portsmouth) as if it wasn't they wouldn't have any details?
So I'm assuming he only checked their records? I thought these things were on a national dealer database?