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post #14 of (permalink) Old 16th May 2006
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Originally Posted by vass20
Isn't this like saying that bad behaviour is acceptable because there is so much of it going on? Aren't they all, in effect, printing their name on our money?
Isn't that just the basis of capitalism though? Maximising profits by charging what you can reasonably expect to get away with? The best we can expect is what we already have - i.e. that as long as you use a competent VAT registered mechanic, the manufacturer has to honour your warranty. You're now only really tied to the dealer network by a sense of not wanting to put that issue to the test, and the misguided belief that a dealer service stamp actually means something when you come to sell the car. You have the opportunity to vote with your feet, and if the dealers push the prices up too high, that's exactly what people will increasingly start to do.

When will they ALL say that warranty and servicing (up to a predetermined level) is part of the purchase price? Now THAT would be a way forward.....
Aren't there one or two of the budget manufacturers already doing that?

But it'll never work in the mainstream UK market, which is still largely driven by company car sales. Put servicing on the list price, and you bump up the tax liability for the vehicle. A manufacturer that tried this would lose out in sales to one offering a similar spec car for less money, but with 'pay as you go' servicing. In fact, it would work better to discount the list price of the cars and charge more for servicing, and I wouldn't be surprised if that's exactly what's happened.
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