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Question Scenic rt 2000/x sunroof problem

Hi there, I just got the above car from an auction today and its in excellent condition throughout except that there seems to be a problem with the front sunroof. When I press the switch,I believe that the motor turns (allen key hole spinning) but the sunroof doesnt budge. I read earlier posts which advised manually turning the motor with 4mm Allen key but although it spins when switch is presssed I cant move it manually. The rear sunroof works fine. Has anyone got any idea what the problem could be and how to fix it ??
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