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post #3 of (permalink) Old 26th February 2009
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I used to be a customer services manager for Ford Motor Company, and this is the type of scenario whereby we would offer a goodwill contribution towards the cost of replacement.

It wouldn't be 100%, but the positive aspect to this is that with the customer paying something, they will get a warranty on the replacement item. (there is no warranty given on a part replaced under warranty - other than the balance of what's on the car itself).

I'd be curious to find out if there's an underlying reason behind this failure - part quality/design, water ingress, etc - this should make your claim for goodwill much stronger than just 'bad luck'.


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