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post #51 of (permalink) Old 18th March 2009
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When I worked for Ford, we had the power to request a Field Service Engineer to attend a dealership to assist with the diagnostic & repair process if there was such a scenario of recurring/intermittent faults.

The dealer also had the ability to request this.

I cannot see why the situation would be so different for Renault - 'rogue' cars do exist (its just a function of so many hundreds of components used in each of the thousands of cars produced), but it shouldn't be the case that you are funding their unsuccessful attempts to carry out a repair.

The dealership also has the ability to discount the parts & labour and I hope this at least is being applied for you.

I'd be inclined to call Renault Customer Services , as you can outline all the faults you've experienced, and what you've paid thus far - perhaps a goodwill gesture of an extended warranty (to cover all the times you haven't been able to use the car) would be a reasonable starting point.

Hope it all gets sorted out.


This job should never be complete - the day I think I've done it all, is the day I resign.

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