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post #26 of (permalink) Old 13th April 2009
Technical Supremo

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In my experience getting invoved in face to face or via the telephone rarely solves complaints of this nature.
Take a bit of legal advice.
Set out all your complaints (photos of the faults go a long way in my experience) and list your dealings in chronological order in writing and send it via recorded delivery with proof of receipt to both the dealer and Renault UK stating you expect a satisfactory written reply (don't accept a verbal statement) within 5 working days otherwise you intend to take legal action. Keep it polite and professional just as a good soilicitor or barrister would advise. Should the situation ever end up in a court or arbitration you can bet your bottom dollar written documents will carry much more weight in front of any judge or panel.
Keep your cool at all times and don't get into name calling, etc.

Maybe its time to read Rudyards Kiplings poem "IF"
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