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The irony in this context is that it is probably safer to drive one of the older style of Clios (Mark-1s!) then the deathtrap that they call the Mark-2.
Kat, no surprise with the response you received from Renault. Just push them to accept that they MUST repair the damage as the mechanism is not fit for purpose, and they need to proof to you that it was caused by the bonnet not being closed correctly. See what they say!
Explain the technical aspects of the mechanism in that if the catch has not "fully engaged", it can slip "open" without damaging the mechanism making it appear as if the bonnet had not been closed properly.
All of this equates to you or the '00s or '000s of other Clio owners have NOT done anything wrong!!!! It is Renault's issue through and through - no question!
It was for them to proof that it isn't an issue with the mechanism - and DO NOT accept anything they quote RE VOSA - because it was not a impartial investigation - and has flaws....they asked Renault to test the mechanisms and come back with their findings - hmmm....what would you say in this example?
Currently in brigatti's garage:
2009 Audi A4 1.4 TFSI