Join Date: Oct 2008
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I got this email from Europcar this morning so have most of my £170 back! But I'm still not happy I've to pay £60 to repair a puncture so I've sent an email to the sender querying it.
I have had a reply from location and after my investigation have concluded that you should not of been charged for the spare wheel, I have refunded this to you there is a charge however for the puncture.
The refund to yourself is £110.73 Please allow 5 -10 working days to show on your bank statement.
Europcar (UK) Group Ltd
this is the email I sent back to her......
Many thanks for your email. I'm delighted to be getting the refund but I just have one query.....should a puncture not be regarded as a wear and tear item as its out of the hirer's control and is £60 not a bit steep to repair a puncture? Is it Europcars policy to charge hirer's £60 if they get a puncture while hiring a car?
I'll keep ye posted!!
Currently in renofan's garage:
1997 Laguna 1.8 8v RT Sport. Black. V6 Leather Interior. Wood Trim on Dash. Monroe Gas "Reflex" Shocks. Sport Springs. Sparco Strut Brace. Team Dynamics Sword Alloys. 6 Disc CD Changer. Tow Bar. Crystal side repeaters. Currently 183,000 miles done. Airflow spoiler, new '00 model headlights, backlights and DRLs waiting to be fitted....