Join Date: Jul 2006
Nominated 11 Times in 37 Posts
TOTW/F/M Award(s): 17
Thanked 2,467 Times in 1,851 Posts
That's a pretty good result, bearing in mind what was initially charged.
I can understand why the charge is £60 (time involved either removing the wheel/taking the car to be repaired, plus the repair itself), however - I'd be inclined to keep on at them, as the car had been supplied to you with the puncture already present.
So unless their checklist includes tyre pressures - they cannot prove it happened whilst the car was in your possession.
I presume (since your first post said 'we' collected the car), that someone else witnessed this (again, they have no corroboration).
You shouldn't be penalised for being the last person in the chain (God knows when this puncture occured).
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater