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post #15 of (permalink) Old 29th April 2009
S.M.A.R.T.(y) Pants
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Hi there.

That's a pretty good result, bearing in mind what was initially charged.

I can understand why the charge is 60 (time involved either removing the wheel/taking the car to be repaired, plus the repair itself), however - I'd be inclined to keep on at them, as the car had been supplied to you with the puncture already present.

So unless their checklist includes tyre pressures - they cannot prove it happened whilst the car was in your possession.

I presume (since your first post said 'we' collected the car), that someone else witnessed this (again, they have no corroboration).

You shouldn't be penalised for being the last person in the chain (God knows when this puncture occured).

Fight on!


This job should never be complete - the day I think I've done it all, is the day I resign.

S.M.A.R.T. Technician
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