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Im afraid Noel is correct. Is there another 4 digit code on the side of the unit that could be the code ?
Sometimes the previous owner writes it onto there, that was certainly the case of all of my previous cars.
Are you sure its the correct code, because if it was, it would surely be accepted. Also is the code written down by someone in pen or in typeface in the cars handbook. Could it be possible that the 0 is infact an 8 ? Also some peoples 4's look like 9's.
Currently in dave_mezza2006's garage:
2014 Vauxhall Astra Limited Edition 1.4 16v VVT Turbo