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post #8 of (permalink) Old 20th July 2009
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Yes I get that. What I don't understand is why he wanted to plug the car in to confirm his diagnosis. I asked if that would correctly diagnose a key fault he said "no"; so why do it?

Why not just order the key and be done with it?

Perhaps I'm not making myself clear. He knows it needs a new key. I know it needs a new key, but he wont order a new key until he has plugged the car in (and charged me 51.00) to correctly diagnose the problem even though the key cannot be checked by plugging the car in.

It's revenue generation. Nothing else. It's certainly not good practice.

Last edited by KevinHeath; 20th July 2009 at 05:02 PM. Reason: more info
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