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post #13 of (permalink) Old 20th July 2009
Technical Supremo

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I think we need to look at both sides of the scenario.
I understand the situation but the garage may be reluctant to confirm the diagnosis based on a phone conversation.

I ain't trying to defend the garage in this case (far from it) but I constantly get people phoning me up for advice regarding their car problems and whilst I may be able to give advice I would not be in a position to know exactly what the problem may be without seeing it. I don't charge for diagnosis but I'm beginning to think I should.

Better still I have loads of filters, plugs, etc lying in my garage because people failed to turn up for work to be done and I know why - they tootled off to another garage armed with my information.
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Honda Civic 1.4l
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