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I've never had a Renault with Carminat Sat-Nav so b ear that in mind
Is there any way you can 'hard reset' the sat-nav box. I assume it is seperate from the h/u! Try unplugging it and leaving it overnight then plugging back in next day.
Loooong shot but worth one!
In the meantime, use the search facility in the orange toolbar above. I'm pretty sure Renault Sat-Nav problems are rife
Currently in scatz's garage:
2004 Subaru Legacy GT Spec B, a 2013 2.0 TDCi Titanium X Sport S-Max and a 2001 Honda NSR125R