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post #4 of (permalink) Old 16th September 2009
Technical Supremo

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Tell them politely you aren't happy with the service provided as was agreed at the time of purchase. In essence thay have not kept their side of the contract and under the "Sale of Goods" act they have failed to meet their statutory obligations and as a result you wish the unit to be removed and you be re-imbursed for all costs - which should include any monies you are out of pocket for the inconvenience. Look at it this way. If you went to a supermarket and bought a box of cornflakes and when you got it home you discovered it was porridge - what would you do??

As my old granny used to say - "If you don't ask you don't get"

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