Join Date: Jul 2006
Nominated 11 Times in 37 Posts
TOTW/F/M Award(s): 17
Thanked 2,471 Times in 1,852 Posts
Renault Customer Services
operate a Goodwill Policy to cater for out of warranty items, much as the Ford Customer Relationship Centre where I was a manager for 5 years. At the end of the day, goodwill is not the same as a warranty, which in turn does not equal cost-free motoring either.
Every car manufacturer has its quality problems, mainly because there are few component suppliers, so if there is an issue with one component, it can apply across many different marques.
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater