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post #2 of (permalink) Old 18th July 2006
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I've never been charged for a courtesy car. I'd say the very definition of "courtesy car" is one that's loaned to you out of courtesy. It's not very courteous to expect you to pay.

As the car's clearly still under warranty and the recall is Renault's own doing, I'd refuse to pay. If the dealer insists, then I would complain very loudly to RCS .

Though there can be quite a long waiting list for courtesy cars (a fortnight or more is not uncommon) so I suppose it's possible that they've arranged a hire car for you instead. If this is the case, then I'd still argue the point, and unless it's a safety critical recall, agree to wait until such time as they have a free courtesy car available. If it is a safety critical recall, then stamp your feet and demand the free loan of one of the staff's cars for the day.
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