Join Date: Jul 2005
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To be honest, I doubt consumer protection will get you anywhere. I'd be very surprised if you had any form of binding contract to say that they have to give you a free car when yours is in the workshop. It's purely a courtesy.
If I were you, I'd just start taking my business to another Renault dealer, even if you have to go out of your way to do it. Just make sure they haven't jumped on this 'charging for courtesy cars' bandwagon too.
Go on, hit this bunch where it hurts - in the wallet
Edit: I don't know how practical either of these would be for you, but last time we needed them, Lewis Reed in Prenton and Lookers in Chester were both still doing free courtesy cars.
Currently in Horatio's garage:
2010 Laguna III Initiale.