Join Date: Jul 2005
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In all my dealings with them I have been polite, hope that helps.
It always pays to be polite, but you can be firm without being rude. Tell the dealer that you will be using another franchise in future - one that's prepared to show some respect for the investment that you've made, your continued contributions to their service department, and your possible purchase of another vehicle in the future. If they still won't budge, then keep your promise.
The Renault dealer network may have a monopoly on servicing Renault vehicles (technically, they don't, but they might as well have) but each individual dealer is still in competition with other dealers in the network. A free courtesy car could be considered as a loyalty incentive, a bit like getting Nectar Points with your fuel. If your dealer is not prepared to give you any incentives for staying loyal to their branch, then take your loyalty elsewhere.
Currently in Horatio's garage:
2010 Laguna III Initiale.