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post #4 of (permalink) Old 8th July 2010
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Re: Renault Genuine Parts Return Policy

I think you need to establish who was in error in this scenario.
Under consumer law if the customer was at fault then the supplier is not compelled by law to either give a refund, exchange or credit.
It's similar to buying a tin of beans in a supermarket when you intended to buy peas for instance - yes the supermarket may exchange or give a refund but that may be their policy but they are not compelled to do so under law.
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