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Can you hear the washer pump working when you try the switch?.
If not,then it could be either the switch,motor or a fuse.
If you do,then either the pipe is kinked,disconnected(although you would notice it getting wet somewhere!),or the washer nozzle is blocked.
Have you waxed the car recently?.Most of the problems we have at work with washers being blocked is hardenned wax(and you'd be surprised how hard it gets..oo-er missus!) blocking the jets.Try using a pin or needle in the jet to make sure it's clear.
Hope this helps,or if not,hope that you Renault dealer can fix it and so restore your faith in them!.Good luck,and let us know how it goes.
I'd rather push my Alfa than drive a BMW....
Currently in Lagdti's garage:
2004 Saab 9-5 HOT Aero and a 2001 Audi A3 1.8 Turbo