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post #10 of (permalink) Old 19th April 2011
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Re: Where's my Scenic?

Originally Posted by saabguy View Post
I'd be walking away from them at this point. They have failed at every point to communicate with you and now you find the car has a fault before its even been delivered! You are always going to have a nagging doubt in your head about this car.
I would agree.

The buyer entered into a contract to purchase a product and the seller has consistently failed on numerous occasions to fulfil that contract.
In this case the contract is strictly between the buyer and the dealer and Renault has no say in the matter.

It is no different than say going into an electrical shop and ordering a particular brand of washing machine (e.g. Zanussi) and come the expected delivery date it does not arrive as agreed and then you are told it may be late and when it does it may be faulty. Of course you would be disappointed. Would you complain to the shop directly or would you go to Zanussi.

Under consumer law the courts may expect you to give the seller a reasonable time to sort the problem but obviously in this case the seller has had more than ample opportunity to do so. Don't let the dealer fob you off by blaming his supplier (i.e. Reanult UK).
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