Join Date: Jul 2006
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Re: Where's my Scenic?
I know Peter, when I worked in a customer service centre for Ford UK, it was very difficult when a delay is so open-ended.
Quite often manuafacturers don't want to lose face or create worrying amongst customers, so will seek to underestimate the scale of the delay/defect when informing the customer, so as to not undermine customer confidence.
It may be construed as lying, but be assured, there will be much activity behind the calm facade you are dealing with.
Really hope your car arrives soon.
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater