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post #2 of (permalink) Old 9th September 2006
NicWood's Avatar
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Wow this sounds awful and not what customer service is all about.
Dont get angry, but...

1) make a note never ever to go to that garagae again
2) write a formal letter to the MD of the garage stating how you feel that you have been poorly treated (you dont have to post this, but BOY does it get if off your chest).
3)without naming names, what town is the dealer in (for the rest of us)...
4) ask the service manager to agree to an independant inspection which (if the tyre is a fault you will pay for - you then have recourse to the tyre seller) and if not they will pay for, AND that both you you agree to be bound by the independant assessor's decision.
5) never go back to the garage again (oh we did that, but just in case you forgot, vote with your feet)
5) write to Renault UK and Renault france asking where the list of non-reccomeneded tyres is located for your vehicle (also CC the garage in)
6)if your a member of WHICH (and if your not, they are well worth the pennys and also consider their legal helpline, when the garage gets a call from WHICH now on your side, the bad publicity makes the garage reconsider their options.
7)consider swapping the replacement tyre for one from another wheel, does the problem remain.
8)keep notes of all occasions you contact them and visa versa
9)ask the service manager where it states you are responsible for workshop practices and workflows, and how you have the ability to override there senior techs... (the answer is you DONT) so how can you possibly be asked to pay fortheir mistakes.
10) keep us all informed of your progress - if you launch an all out 'attack' and remain calm and civil, and dont loose your cool.

Go get em !
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