You'd have thought they would have replaced with new
to rule that out.
Hopefully another Scenic Auto owner will be along to tell you if it's the same on theirs.
The reason I asked about the cold is that my wife's Espace (manual) has a silky smooth gear change irrespective of whether you've driven it for miles or have just set off on a cold morning. Her previous car was a C CLass Merc (Auto) and whilst it didn't have a jolt as such, when it was cold it kept in gear for much longer than normal and was less smooth. With my 911 (manual) the gear change when cold is horrific. When you change from 1st to second it crashes into gear, almost as if you hadn't used the clutch! When it warms up it's really smooth