Join Date: Jul 2005
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Doesn't sound good.
You need to get something in writing quick. Write to the director by proper letter,recorded delivery and state everything that has happened so far. Tell them that if they don't sort it you will consider rejecting the car.
Contact Citizens Advice as well, or the AA/RAC legal dept if you are a member.
They will be able to tell you your rights,time scale etc etc and what to do about it. Their advice is free.
keep a diary ( which it appears you have, which is good) of everything that is said or promised and keep all copies of any correspondance.
The most important thing is to get a letter in the post NOW, the sooner you act the more chance of a succesful outcome.
Be polite and to the point, try not to be rude or agressive as this may go against you.
Best of luck.
Currently in SportTourer's garage:
2010 Laguna III SportTourer Initiale Tom Tom.