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Re: Bumper adjustment.
The bumpers are held in by a combination of metal bolts and plastic clips.
It sounds like you (or I suppose, your Wife) has been lucky that its a metal fixing which has moved with the force, rather than a plastic clip.
These plastic clips normally will snap, and the panel hangs loose as a result.
I fear you may need to partially detatch the side of the bumper which has been moved in. This will also bring the bumper back into line, allowing the tailgate to open/close properly.
It'll involve jacking the car up, and removing the rear wheel, and the rear-end of the wheelarch liner, in order to gain access to the bolts.
Hopefully, the mounting point can be levered/persuaded into line - but I cannot say for sure, it depends on how severe the damage is.
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater