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help with brake problem Renault Scenic

HI. I drive a Renault Scenic (limited edition Joie de Vivre). I sent it in for a full service (which included brakes). A couple of days after the service, my brakes failed and I had an accident. Renault are refusing to acknowledge any responsibility in this. The damage is enormous, and I want to know if anybody else out there has experienced anything similar with their brakes? It felt like a rock was beneath the brake pedal, and the vehicle would not brake at all. I tried to turn the car, and only got about a 20% angle turn - so suspect they did something weird to both brakes and steering when they 'serviced' it. Would love to hear form anyone who has experienced similar.
regards, Melissa
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