Renault Clio 2 - Bonnet Catch Failures - Page 122 - Renault Forums :: Independent Renault forum

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post #606 of 1147 (permalink) Old 28th March 2007
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Sorry, missed it myself - apparantly they are writing to us mk2 owners anyway...
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post #607 of 1147 (permalink) Old 28th March 2007
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Originally Posted by jacquidenise View Post
Did anyone watch watchdog tonight and manage to take down the customer service number that they mentioned. Sorry i didn't get home intime to watch it
Sorry but I didn't make note of any number; however the Renault guy did say that within 15 minutes of the programme ending, their website would be open.

Was that a nervous guy or what? It was a sad thing to watch really and left something to be desired. I would have liked to have heard more about VOSA about whom, the implication made was they had been testing vehicles when we all know that they merely accepted Renault's reassurances as de facto.

Part of a clip shown tonight actually illustrated the malfunction of the "T" bar-puller. It actually appeared to stick in the retracted position after the person operating it let go. And this is a major part of the problem because, once stuck open and dropped to lock, the safety hook folds "under" instead of returning to its engaged position; in that scenario, it is in fact physically impeded from returning to a viable position. I have seen photos of some other Renault catches that appear to be less worrysome because the "hole" for the safety hook is rectangular (rather than square) and considerably elongated which allows the safety to engage without hindrance if the vibrations release its "seized" status.

I can also state that last Saturday 24th March, I had sight of a 2004 Scenic which had a much heavier-duty safety device involving a metal "U-bolt" attached to the bonnet and a broader plastic (or plastic-coated) hook attached to the bodywork. I operated this device repeatedly in the presence of the owner and the mechanism got stuck in the open/disengaged position several times. This car had recently been serviced by a franchised dealer but no appearance of grease or other lubricant was evident. Being plastic, this may not be entirely a bad thing. The bad thing is that even after manipulating and lubricating all the moving parts, some friction and harshness remained. It would not surprise me if similar incidents were to be registered in relation to this model too, because although this car is relatively new and maintained, their was severe scoring to be seen on the striking surface of the safety hook, caused by the u-bolt as it descends towards the engaged position when dropped. I would recommend that anyone with that model Scenic should open the bonnet and 'play' with the little toggle (in the grille) to see if it sticks or if it proves difficult to operate. If there is any friction or harshness, they would be well-advised to visit their dealer for an opinion and if still dissatisfied to do whatever it takes to make it function freely. I have not really considered the angle of attack on this particular bonnet so it may be that even if the locks fail, the wind pressure may press it down rather than lift it up... but I wouldn't like to test it on the move; can you blame me?

We don't really want to hear of any more accidents, so lets hope this situation improves very quickly.

And, by the way, Westminster is aware now, but nobody has questioned if VOSA acted in a satisfactory manner or whether they have knowingly given false information to cover up their earlier short-comings.

The saddest part was the news that Watchdog had heard of a fatality involving a Clio2 and the police had said that the accident was caused by the bonnet flying open at speed. This happened in South Africa and the casualty was a passenger not the driver, which goes to prove that all road users are at risk from these malfunctions. I wrote to VOSA about my concerns nearly a year ago but they don't seem to have been particularly worried, not even when I asked them recently to make enquiries about the two Leicestershire fatalities of last December. So much so, that they told me to do it myself and only just stopped short of being offensive to me. Their email had an undercurrent of dismissal bordering on "stop bothering us".

Any other observations anyone? The debate has been thrown wide open even more now.


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post #608 of 1147 (permalink) Old 29th March 2007
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Exposed: Renault Clio bonnet catch problems

just saw this on MSN.

Exposed: Renault Clio problems

By Richard Aucock
March 29 2007

Allegedly, Renault knows Clio II bonnet catches are badly designed and corrode over time. Well, that is the line from the company’s former PR manager, who appeared on BBC’s Watchdog last night to ‘blow his whistle’.
This is the latest chapter in the ongoing furore surrounding the late ‘90s hatch, which the BBC says has been the subject of “over 1,000 complaints”. It is said the catches fail and cause the bonnet to fly open at speed. The BBC has a brace of people who say they have crashed because of this. Last night, we apparently got the ‘inside story’.
Graeme Holt, the ex-Renault man, continued his allegations that the company would not admit the problem, that instead it chose to blame poor maintenance, or the owners for failing to close the bonnet correctly. If it is a maintenance issue, he said, why is it not mentioned in the owner’s handbook? It was gripping TV: Watchdog has now featured the Clio bonnet catch issue three times, and clearly has an axe to grind. Renault’s PR Director had a right to reply on the show, and was given no quarter. His response? Renault and VOSA, an independent governing body, “conclude no design or construction defect”.
• Do you own a Clio II and have you suffered bonnet catch issues? Tell us on our Message Boards
Renault is writing to all Clio II owners (half a million of them in the UK), asking them to visit a local dealer for a safety check. If they reckon “corrective action” is needed, they will do it for free. If you own a Clio II, look out for something in the post. But what exactly happens? Well, it seems that while factory-fresh catches are fine, after a few years’ accumulation of dirt, they begin to corrode. And, according to an expert on the show, this leads to the safety lever (the bit you lift up when you open the bonnet) sticking, with obvious consequences.
• Driven: Renault Clio II
The current Clio III has a redesigned, problem-free catch. Trouble is, as pointed out on the show, the Clio Campus remains on sale – which is nothing but a renamed Clio II, and which features the same design of bonnet catch. Mindful of how a disastrous Euro NCAP crash test score effectively killed off the Rover 100, we wonder if sales of the Clio Campus will be similarly affected? More importantly, will Renault’s actions be enough to appease customers? Last night’s show didn’t leave the French company in a good light, and we are sure this will not be the last we hear of the issue.
Renault customer services : 08000 723 372
• Do you own a Clio II and have you suffered bonnet catch issues? Tell us on our Message Boards
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post #609 of 1147 (permalink) Old 29th March 2007
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hello again everyone.
as much as id like to see (if only for piece of mind) a total recall of the clio 2 for new, more robust bonnet catches can ANYONE really see Renault doing a complete u turn on this, ultimately making themselves look total b******s in the process?
is just getting these cars "checked out" for free & rectified if necessary as good as its gonna get?

reason for asking this is ive just purchased a pair of bonnet safety pins (fairly tasteful & colour coded) ready to be fitted to my 16v.
ideally id rather not have holes drilled in my bonnet if i can help it but when needs must & all that.

oh & fair play to that chap who left Renault over how things were being handled, i take my hat off to you & hope it wasnt in vain.
all the best.

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Last edited by bazman; 29th March 2007 at 07:08 PM.
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post #610 of 1147 (permalink) Old 29th March 2007
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Send a message via MSN to GeordieClio
He made a post on before hand explaining why he left and what he intended to do.

It's a shame it took so long.


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172 , bbc , bodywork , bonnet , catch , catches , clio , clios , design , driving , dsa , exposed , failures , fault , faulty , feedback , nightmare , petition , problems , prohibits , renault , report , tests , vosa , watchdog

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