Hi all, and happy birthday to some! Just found this website after looking for problems with renault bonnets!
Plenty of them by all accounts.
I was driving my girlfriend home on sat night at about 9 o'clock straight road, luckly no-one else about in a 30zone when the bonnet opened, it smashed my windscreen, dented the roof, wrecked the bonnet and hinges. It was such a big impact, it even knocked the light out of the roof of the car! I was only doing 30mph!
This sounds unfortunately like deja-vu. You are doing the right thing in contacting BBC Watchdog and I fear that they may be the only ones with a chance of wielding an axe at Renault. You have all my sympathy and encouragement to push your case forward.
Anyhow me and the girlfriend are both ok, bit shook up but no injuries.
That's a major blessing, thank heavens.
I purchased this car, which by the way is an 2003 Clio Extreme, from a renault dealership at the end of june 2006.
Being a 2003 model only bought 6 months ago, they cannot say that the car hasn't been maintained. It may also be pertinent to ask
Renault Customer Services
( ) what warranties should be in place for a dealership-acquired car that should have had their full checkup before being released. I believe franchised Renault dealers have certain requirements to fulfill when selling a used Renault, and I understand that the activation of a limited warranty is one of them.
I am so ANGRY!
You're entitled to be.
If i had known anything about his problem i would have done something about it to ensure that this would not happen! After notifying my insurance but not yet putting an official claim in i went to the dealership, after two hours of shouting i got a helpline number...brilliant.
Yes; like buy another brand instead; that's my reaction at least.
I spoke to the helpline number this morning and have just had a call back, basically i was accused of not closing it properly. b*****ds!
Write to Mick Moore or just address it to the Chief Executive Officer at
My problem is i am male and 20, if i claim then I initially have an excess of £800, any will lose no-claims and premium shoot up again, im with Norwich Union.
You need to find what repercussions there would be in a "not at fault" event. But I can't see NU reducing your excess because this is not an age-related ( like speeding or inexperienced) incident. Can you? Would they be prepared to give legal assistance to confront Kwik-fit with the possibility that they opened the bonnet and then didn't lock it properly?
What should I do, any advice greatly appreciated.
I get gist from previous posts that some people threaten renualt but dont actually do anything.
I can asure you i will not let this go, it could have killed us!
Consider above and below.
I have already phoned watchdog...3 times! and am currently drafting a letter to VOSA, what a waste of government money that sounds like, the Renault dealership and renualt UK!
For fast contact with VOSA, write to Stuart Jenkins ( ) as he has much correspondence on this matter, although as watchdogs go, he does seem to be rather toothless. Maybe even the government haven't much say. Check with your MP if you are not satisfied with them. I haven't had this experience myself, but my son did some eighteen years ago on a Chrysler Horizon which had the very same contraptions as these Clios
The car was in at Kwik-fit the day beofre for them to change two tyres, they say they did not open the bonnet. I went after them first, as i thought it was their fault, a guy from kwik-fit came round and said that the problem was a faulty bonnet lock and safety lock, he said he wont write this but i have his number and he said he would quite happily tell renault that this was the cause.
See my comment re NU/Kwikfit
Sorry for the rant, tis my first post. Any help greatly appreciated, thank you! Jamie
We are all very interested and don't mind reading rants.... they're much more interesting anyway.
You have obviously read Meesh's posts but you may have missed Brigatti's. He has a page on his website on this, so you might want to read it through. He asked people to fill a questionaire which can be found at Brigatti On-line - http://www.brigatti.co.uk
You can read his story at Brigatti On-line - http://www.brigatti.co.uk
Do take pictures of the locking mechanisms as they are now and as close up as possible. Borrow a cam with macro if you don't have one. It will serve you well I think. Do you know anyone with an engineering degree (possibly a university lecturer if you're at uni)? His observations (in a written report if poss) would be great help to you.
Out of all the people who have suffered this experience, only six actually filled Brigatti's questionnaire... no wonder he became discouraged. But at least he got his car fixed; his intention now was/is to make Renault accept liability. They invariably say to you, "You didn't close it properly, so it's your own fault." This is a big, big issue and there are many events recorded; yet if you ask any dealership if they have had any instances of it, they say, "No. Never heard of this problem." Believe them if you will.
The young lady in the post above was asking a couple of days ago for people like your good self to get in touch with her so she can push it with BBC Watchdog. Please PM her... oops just realised that you can't yet but I will PM her on your behalf and hopefully you will establish a line of communication. She will probably read your post tonight and contact you even without my suggestion but I will drop her a line anyway. Let's hope something can be done.
Meanwhile, email Watchdog and VOSA. Also email Renault UK and tell them you do not accept that the fault is your own as you haven;t opened the bonnet recently. If Kwik-fit did open it, (and I;m sure they know how to shut a bonnet) there will be tell-tale evidence that they did so look carefully as it will possibly turn into a case of the pot calling the kettle black.
Please post again as soon as you have some feedback.