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post #1101 of (permalink) Old 13th March 2013
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Re: Renault Clio 2 - Bonnet Catch Failures

Originally Posted by JuniorGeek View Post
Don't know why it annoys you.

I am reporting back on what the Renault dealer has done. They oiled it!

They haven't changed anything and I have no proof that I have had it checked by them in case something happens in the future and I have to refer back.

Basically I could have oiled it myself and there would be no difference.

I have a Mazda. When that went in for a safety check a reference label was attched to the bulkhead and the service book was annotated. The Renault franchised dealer (who I won't name) did not do the same and that's what I'm criticising.

I'm sorry you don't aprove of my critisism, I thought that's what forums such as this are for - to share experiences with others.
You were sharing your experience, and so was I.

At the end of the day, a sticker placed under the bonnet only means it was oiled/greased on that day - unlike a cambelt change (or some other item with a recognised service life), it really is the owner (or their servicing agent's) responsibility to ensure it operates safely from this point forward.

Having worked for a manufacturer, I know that it is a thankless task whereby one-off failures are seen as premature & due to a manufacturing defect, and failures that affect commonly-shared components are seen as a 'known concern/issue' - either way, the customer uses those arguments to absolve themselves of the responsibility which comes from owning & operating their own vehicle.

I'm sorry your time was wasted by the dealer, and by myself in prompting you to reply.


This job should never be complete - the day I think I've done it all, is the day I resign.

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