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post #218 of (permalink) Old 7th November 2006
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Hello Meesh. Sorry to hear it's going the same way as the others before it. If you read through both threads, you'll find that if you can be discrete you may get some help. As expected, they'll admit to nothing in writing but have they given anything in writing? Clarks will have been warned off by now so don't expect them to be generous with their help (unless one of their workers gets a pinge of conscience and is about to go into business on his own, so doesn't give a monkey's **** if he gets fired).
Do you have legal cover on your insurance? Read your policy carefully and contact them anyway... they can only say that such events aren't covered and you don't have to agree with them if your policy reads differently.
Meanwhile, get any help you can from the media, write to your local paper, BBC watchdog, VOSA and anyone else you find a mention of in these threads. Your MP has some say in this too and can bring pressure to bear on DVLA/VOSA.
Renault's strategy seems to be to help you only if you don't claim they are at fault... look at Brigatti's experience. These faults don't only show up in UK btw, there are also people in France and Italy who have suffered the same fate. Unfortunately, they don't all have an INDEPENDENT RENAULT FORUM to air their grievances on.
I would love to find out if there have been any injuries recorded anywhere. You didn't have any passengers who got pebble-dashed with broken glass by any chance did you?

Actually I think there were more than two threads on this problem so have a good read and be armed with knowledge when you talk to them again. The fact that Clark's engineers told you the catch was faulty but won't put it in writing, doesn't mean you can't have them give evidence under oath, so a plan of action is essential if you want to take it further. Also bear in mind that other insurers have taken a different stance from what you describe from your insurer; I question what you said about this not being the insurers' liability. You claim for the damage caused to your car and they can sue Renault for their costs in returning you to the position you enjoyed before the event.

Keep posting m8 and maybe collectively we will get Renault to rethink their strategy. Watchdog should still be interested, and VOSA too. Look up the contacts from previous postings and don't be put off by the fact that they are large entities.
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