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There are a lot of experiences recounted on satnav and mostly they resolve into a question of software (as in "do you have the right CDs in your unit).
TMC was not issued with Lagunas until about 2003 but they had been advertised as being present from2002. I complained in 2006 and Renault sent me a 2003 disk free of charge.
The best way to go is to read (there is a search facility in the yellow toolbar above here) the previous posts and see if your problem is the same as any of the foregone ones.
Good luck and welcome to the forum (as Brutus said to Caesar many years ago).
Currently in vass20's garage:
Citroen Relay 2.2 HDi + Citroen C4 1.6 HDi EGS